How to influence behaviour through precise communication
Have you ever experienced that you just don't like someone, that you mentally grow apart from friends, that you didn't receive a well-earned promotion - or that sometimes you are just not overly happy with the way your life is going?
Short overview
In the following three videos, Werner Naef, PCM Master Trainer, will introduce you to the importance of our mindset and how we can influence behaviour through communication.
In the 3 videos you will learn about:
- The 'Human Operating System', which is our own psychological platform, and mainly outside our conscious behaviour and decision making. It significantly influences the way we perceive, decide and behave in our daily life.
- Mechanisms that play an important role when people get under pressure - and the potential for conflict as a consequence.
- How language mirrors exactly what is going on inside. Just by knowing how to decode verbal and non-verbal cues we get instant access to the 'Human Operating System' of ourselves and others. This is like a magic wand to positively influence behaviours and relationships.
Your presenter
After 32 years in civil aviation and the Swiss Air Force, my wife and I moved to New Zealand and are now the exclusive licence holders for PCM in Oceania. My expertise in Human Factors, a postgrad in psychotherapy together with my long experience as a manager and leader are important ingredients for my success as PCM Master Trainer with customers like AIG, Zurich Insurance, Airservices Australia, Air New Zealand or the Royal Australasian College of Surgeons.
Click on the this link to download my bio.
The Human Operating System and how it influences our daily life
In this video Werner shows how and why people sometimes 'lose the plot' and forfeit their rational thinking and decision making to simply replaying subconscious programmes.
Such a loss of control often leads to conflicts - some of which might even end up in court when for example after a marriage breakup divorce lawyers fight who gets the children, house, money...
When people lose the plot, others are left scratching their heads and asking themselves: "what were they thinking?"
Werner explains the 'why' and 'how' of such dynamics, and how we can learn to manage ourselves to avoid damage to our own lives and others'.
How negative subconscious processes sabotage our wellbeing and relationships
Werner explains why the Human Operating System sometimes takes control of our behaviour and thoughts. If that happens people are no longer willing to trust others and to collaborate.
In such a mindset, people basically think that either others are 'idiots' or they themselves are victims of their own 'stupidity'. Obviously, neither is a healthy mindset and has damaging consequences.
Werner shows how such a mindset goes hand in hand with changes in thought patterns, speech and behaviour. PCM (Process Communication Model) allows us to identify these patterns, and how we can prevent or mitigate them.
The power of this method was the reason why NASA adopted PCM since 1978 for recruitment and team training of their astronauts.
How to positively manage your Human Operating System
In this third video Werner demonstrates how the behaviour-based method, called PCM (Process Communication Model) supports you to positively manage your 'Human Operating System'.
Everything that is going on inside of us - consciously or subconsciously - somehow shows in our behaviour. PCM allows us to decode those messages.
Using PCM skills we gain a lot more self-awareness, and learn how to stay in the best possible frame of mind. It also gives us the tools to connect with other people the way it's best for them. By doing that we can positively influence our relationships, gain people's trust and their motivation to cooperate.
